Tenant FAQs


1. Does KNHS have emergency housing?

No KNHS does not have any emergency housing. All new tenants are selected from our waitlist in the order in which they applied.

Crafts Day at Day Camp 2015

2. Am I guaranteed housing when my name comes up on the waitlist?

No- there is no guarantee of housing when your names comes up on the waitlist. When a vacancy occurs we review our Applicant waitlists and contact applicants according to the size of the unit they require and the date of their application. An appointment is then scheduled for a Home Visit Assessment with our Tenant Relations Coordinator. Three (3) interviews are conducted for each vacancy and the information is presented to the Tenant Selection Committee who then selects applicants for tenancy with Kekinow based on landlord references; adequacy of current household condition; household size/sufficient bedrooms; and affordability of current household.

3. Can I call KNHS to inquire about the status of my application?

Yes, you may call our office to inquire however we are unable to estimate how long you will have to wait for a call for a Home Visit Assessment.

4. Can I complete an update to my application over the phone?

You may update your phone number only over the phone. Any other changes/updates must be in writing and send to our office via mail, fax or email.

5. How often should I update my application?

Applications must be updated annually (every year) in writing or immediately if you have a change of address or phone number. If you do not update your application annually your name will be removed from our active waitlist; you will then be required to re-apply and your name will be placed on the waitlist according to the date of re-application.

6. Can I apply if I was a previous tenant?

Yes, you can re-apply but all applicants follow the same process. If you were previously evicted you will not be re-considered for tenancy.

7. Can I apply if I do not live in the Lower Mainland?

Yes, you can apply however priority may be given to applicants currently living in the Lower Mainland.

8. Can I provide reference letters with my application?

Yes, you may provide reference letters and letters of support with your application. You may be asked for updated or current letters when you are called for a Home Visit Assessment.